Remote Customer Service Operator / Specialist - in Columbus

Headquarters: Montreal, QC
URL: https://www.serasolution.com/

We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.

Key Responsibilities

 Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation

 Provide timely updates on shipment status and resolve delivery issues or delays

 Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment

 Handle customer complaints professionally and escalate complex issues when necessary

 Maintain accurate records of customer interactions and shipping transactions

 Assist with processing shipping documents, invoices, and service requests

 Ensure compliance with company policies and shipping regulations

 Deliver exceptional customer service to maintain high satisfaction levels

To apply: https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist

Source: weworkremotely

Published: 2026-02-20 15:07:59